Privacy Policy — l89x protects your data

Welcome to the l89x Privacy Policy. We believe that protecting each player's personal data is a fundamental right. This privacy policy transparently outlines how we handle the information you provide while using the l89x platform.

This policy applies to the l89x website, mobile app, and all associated services. By using l89x, you are considered to have accepted this privacy policy.

Various types of data are collected to operate the l89x platform. A full breakdown is provided below:

L89x collects information in several ways. It's important that you're aware of each method:

• Direct registration: Information you provide when filling out the registration form — such as your name, mobile number, and password.
• KYC verification process: A copy of your national ID or passport that you submit directly.
• Transaction Activity: Information received through the payment provider during a deposit or withdrawal.
• Automatic tracking: Data collected from cookies and analytics tools while browsing the website.
• Customer service contact: Information you share via live chat, email, or support tickets.
• Third-Party Verifier: Approved third-party services for fraud prevention and age verification.

L89x uses collected data for specific, limited purposes. We do not use your information in any way that violates your privacy.

• To create and manage your account and ensure its security.
• To process deposits and withdrawals.
• To manage KYC and age verification processes.
• To prevent fraud, money laundering, and account misuse.
• To deliver personalized offers and bonuses.
• For technical improvement and performance analysis of the platform.
• To fulfill legal obligations.
• To support responsible gaming programs — and to identify patterns of excessive play.

L89x never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Provider: Mobile banking operators such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Service: Approved third parties for KYC processes — only the minimum information required for verification is shared.
• Law enforcement agencies: In response to valid requests from courts or regulatory authorities under Bangladesh law.
• Fraud prevention agencies: An authorized body working to prevent online fraud and money laundering.
• Technology Partner: Server and analytics services that support platform operations — bound by confidentiality agreements.

L89x uses industry-leading technology to keep your data safe. Security isn't just a promise — it's built into the core of our technical infrastructure.

• 256-bit SSL/TLS encryption: Every data transfer on the platform takes place over encrypted channels. No one can intercept your information between your browser and our servers.
• Two-Factor Authentication (2FA): OTP verification is required for account login and large transactions.
• Firewall & Intrusion Detection: 24/7 cyber attack monitoring at the server level.
• Data-Level Encryption: Passwords are stored using bcrypt hashing — even we cannot see your password.
• Regular Security Audits: Regular penetration testing and vulnerability assessments conducted by third parties.
• Restricted access: Only staff members who require access are permitted to view specific data.

The l89x website and app use cookies. Cookies are small data files stored in your browser that help improve your experience.

• Essential cookies: Required for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: To identify which pages are most visited — all data is collected anonymously.
• Marketing Cookies: Used to show relevant offers. You can disable these at any time through your browser settings.

L89x does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.

• Active Account Data: Retained for as long as the account remains active.
• Financial transaction records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
• KYC documents: Up to 5 years after account closure.
• Gaming logs: 1–2 years for fraud investigation purposes.
• Support contact: 1 year after the issue is resolved.

When an account is permanently closed, all personal data is securely deleted once legal obligations have been fulfilled.

If you have an l89x account, you have the following rights over your own data. Contact our support team to exercise any of these rights.

For any privacy-related questions, requests, or complaints, contact the l89x support team. We're always ready to assist you.

• Via live chat — available directly on the platform, 24/7.
• By email: [email protected] (responses are typically sent within 24 hours).